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Address

P.O. Box 27191
Houston, TX 77227

open hours

Mon - Fri
7am to 7pm CST

Phone Number

713.HEXAGON
713.439-2466

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(713)-HEXAGON

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TEXAS HOT WATER

- GREATER HOUSTON & SURROUNDING AREAS -

We work with both owners and operators in the selection of water heating equipment that is right for your business.  Not only do we work to provide the necessary hot water requirements but water quality. We carry the best selection in the entire industry. We have all sizes of tanks (gallons) and BTU’s (fire power) to meet any need. Our preferred selection includes natural and propane gas, all variations of electric models as well as oil and steam. Let us handle your install, keep up with maintenance, maintain your warranty, so that one call to Texas Hot Water takes care of your business needs.

We are Committed to Quality

– TEXAS HOT WATER –

For the past six plus years, HEXAGON has proudly served the greater Houston area, becoming trusted experts in the plumbing installation, repair, and maintenance of water heaters. With years of hands-on experience, our skilled technicians have helped countless homeowners ensure their hot water needs are always met, no matter the time or situation.

Our reputation is built on delivering exceptional service and top-quality products. We strive to exceed your expectations, offering the best hot water solutions tailored to your home. Whether you need a new water heater installed, a repair for your existing system, or routine maintenance, our team is ready to assist.

As a locally veteran, minority and family owned and operated business, we take pride in being part of the Houston community. At Texas Water Heaters, we’re committed to providing the highest level of service, and we look forward to continuing to serve our neighbors for many years to come. Thank you for trusting us with your hot water needs!

 
 
 
 
 
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FREQUENTLY ASKED QUESTIONS

Call us for more information about our products and installation.
We offer free phone quotes on all new water heater and
installations.

Questions

A water heater typically lasts between 10 to 12 years with proper maintenance, such as regular flushing, checking the anode rod, and ensuring the system is free from leaks or corrosion. However, several factors can influence its lifespan beyond regular upkeep. The frequency of use plays a significant role—heaters used daily or in large households may wear out more quickly than those in homes with light usage. Additionally, the quality of the water supply can have a considerable impact. Hard water, which contains high levels of minerals like calcium and magnesium, can lead to sediment buildup inside the tank, reducing efficiency and shortening the heater’s lifespan. Conversely, softer water may extend its longevity. Other factors, such as the water heater’s model, installation quality, and local climate, can also affect how long the unit lasts before requiring a replacement.

Signs that your water heater may need to be replaced include a variety of issues that indicate the unit is no longer functioning optimally or is reaching the end of its lifespan. One of the most common signs is a decrease in water temperature—if the water isn’t heating to the desired level, even after adjusting the thermostat, it could be a sign of a failing heating element or a build-up of sediment inside the tank.

Another important sign is leaks or corrosion around the tank. If you notice water pooling around the base of the unit or see signs of rust or corrosion, it could indicate a crack or weakness in the tank, which can lead to further water damage and inefficiency.

Unusual noises or odors coming from the water heater can also point to underlying issues. If you hear popping, cracking, or rumbling sounds, it may be a result of sediment build-up at the bottom of the tank, which can cause the heater to overheat or fail. In some cases, the water may have a metallic or sulfur-like smell, often caused by bacteria in the tank or the presence of minerals, both of which can degrade the system over time.

Finally, if you find yourself scheduling frequent repairs, this could be a clear indication that the water heater is no longer functioning properly and might be nearing the end of its service life. Constant breakdowns, even for minor issues, can quickly become more expensive than replacing the entire unit. In such cases, it’s worth considering a replacement to avoid further inconvenience and higher repair costs.

Choosing the right size of water heater is crucial to ensuring that you have enough hot water for your household’s needs while avoiding energy waste. The size of water heater you need depends on several factors, including the number of people in your home, your household’s water usage habits, and the type of water heater you’re considering.

  1. Household Size and Water Usage: The number of people in your home plays a major role in determining the size. A small household of 1-2 people may be fine with a smaller tank, usually ranging from 30 to 40 gallons, while larger households—4 or more people—will typically require a tank between 50 and 80 gallons. The more people, the more hot water is likely to be used simultaneously, so a larger capacity is necessary to keep up with demand.

  2. Type of Appliances and Fixtures: The types and number of appliances or fixtures that use hot water also factor into the sizing decision. For example, if your home has multiple bathrooms, a large soaking tub, a dishwasher, or a washing machine that uses hot water regularly, you’ll need a bigger tank to meet the higher demand.

  3. Usage Patterns: If your family tends to take showers in the morning or at night, a larger tank may be needed to ensure there’s enough hot water during peak times. If hot water is used intermittently throughout the day, a smaller tank might suffice.

  4. First-Hour Rating (FHR): For tank-type water heaters, it’s important to consider the First-Hour Rating (FHR), which indicates how much hot water the heater can deliver during the first hour of use. This number can help you determine if the water heater will meet your peak demand. For example, a family that showers in the morning may need a unit with a higher FHR to avoid running out of hot water.

  5. Tankless Water Heaters: If you’re opting for a tankless water heater, sizing is different because these units heat water on-demand rather than storing it in a tank. In this case, the flow rate (measured in gallons per minute, or GPM) is important, and you’ll need to choose a unit that can handle the simultaneous demand of multiple fixtures. A tankless water heater is typically sized based on the number of bathrooms, the number of hot water-using appliances, and the desired temperature rise.

  6. Energy Efficiency: Larger tanks tend to consume more energy, but modern water heaters are much more energy-efficient than older models. It’s essential to balance the size with energy efficiency to avoid high utility bills. Consider opting for Energy Star-rated units or models with insulation to reduce heat loss.

  7. Future Considerations: Think about any future changes to your household. For instance, if you plan to add a bathroom or have more people move in, you may want to choose a slightly larger tank or a higher-flow-rate tankless model to accommodate future needs.

Overall, determining the right size water heater involves assessing both your current needs and any anticipated changes in your household’s water usage patterns. Choosing the right size will help ensure that your water heater performs efficiently and meets your needs without unnecessary energy consumption.

Regular servicing of your water heater is essential for maintaining its efficiency, prolonging its lifespan, and preventing unexpected breakdowns. How often you should get your water heater serviced depends on several factors, including the type of water heater, the quality of the water in your area, and how frequently the unit is used. However, as a general rule of thumb, most water heaters should be inspected and serviced at least once a year.

Here’s a more detailed breakdown of service frequency based on various considerations:

1. Annual Maintenance for Most Water Heaters

For both tank and tankless water heaters, it’s recommended to schedule a professional service at least once a year. Regular maintenance checks can help identify early signs of wear and tear, ensuring that issues like sediment buildup, corrosion, or mineral deposits don’t go unnoticed and cause more significant problems down the line.

2. Tank Water Heaters: Flushing and Inspection

For tank water heaters, annual servicing typically involves flushing the tank to remove sediment and mineral buildup, especially if you have hard water. Sediment buildup can reduce the heater’s efficiency and lead to overheating or premature failure of the heating element. In addition, a technician will inspect the anode rod, which helps prevent corrosion inside the tank. If the rod is worn down, it should be replaced to avoid rust damage.

Also, during the annual service, the technician will check the temperature and pressure relief valve, ensure the thermostat is working correctly, and inspect for any signs of leaks or rust around the tank.

3. Tankless Water Heaters: Descaling and Cleaning

For tankless water heaters, annual service often includes descaling (especially if you live in an area with hard water), which removes mineral deposits that can accumulate in the heat exchanger. Without descaling, these minerals can reduce the unit’s efficiency and even cause a malfunction. A technician will also check the unit’s venting system and water flow rate to ensure that the heater is working at optimal levels.

4. Signs You Might Need More Frequent Service

In some cases, you may need to have your water heater serviced more often than once a year, depending on specific circumstances:

  • Hard Water: If you live in an area with hard water, which contains a high level of calcium and magnesium, you may need to flush your water heater more often—sometimes twice a year. Hard water causes faster mineral buildup, which can lead to reduced efficiency and even damage to the tank or heating elements.
  • Frequent Use: Households with high water usage—such as large families or those with high-demand appliances like dishwashers, washing machines, or multiple bathrooms—might require more frequent servicing to ensure the system is running efficiently and to address issues like sediment buildup.
  • Older Water Heaters: As your water heater ages, it may require more attention. Water heaters that are 10 years or older should be inspected more regularly to catch issues before they become costly problems.

5. Manufacturer Recommendations

Always check the manufacturer’s guidelines for maintenance recommendations specific to your model. Some manufacturers may have specific suggestions for service intervals, cleaning, or inspections. Following these guidelines can help maintain your warranty and ensure that your unit operates effectively throughout its lifespan.

6. Self-Maintenance Between Professional Servicing

While professional servicing is important, you can also take steps to maintain your water heater in between service visits. For instance, you can check the temperature setting on the thermostat, ensuring it’s set to around 120°F (this not only conserves energy but also reduces the risk of scalding). Inspect the area around the water heater for signs of leaks, and be mindful of any unusual sounds (like rumbling or popping) which could indicate sediment buildup.

Conclusion

In summary, annual servicing is generally recommended for most water heaters to ensure they continue to operate efficiently and reliably. However, depending on the water quality, the amount of usage, and the type of water heater you have, more frequent maintenance might be necessary. Regular servicing not only helps prevent major breakdowns but also keeps your water heater operating at peak performance, saving you on energy costs and extending its lifespan.

Extending the life of your water heater requires a combination of regular maintenance, careful usage, and making sure the system is properly installed and optimized. With the right care, most water heaters can last significantly longer than the typical 10-12 year lifespan. Here are some key strategies to help prolong the life of your water heater:

1. Regular Flushing

Sediment buildup at the bottom of the tank is one of the primary causes of a shortened water heater lifespan. Flushing your water heater once a year (or more often if you have hard water) removes accumulated minerals like calcium and magnesium, which can interfere with the heating element and reduce the unit’s efficiency. If sediment is left unchecked, it can cause overheating, premature wear on the heating elements, and even rusting of the tank over time.

2. Check the Anode Rod Regularly

The anode rod is a crucial component in protecting the inside of the water heater tank from corrosion. Made of magnesium, aluminum, or zinc, it attracts corrosive elements in the water and sacrifices itself to protect the tank. Over time, the anode rod will degrade, and when it’s gone, the tank is more susceptible to rust and leaks. Inspect the anode rod at least once a year and replace it if it’s worn down. This can extend the life of your tank by several years.

3. Adjust the Thermostat

Keep your water heater thermostat set to around 120°F (49°C). Higher temperatures can increase the rate of corrosion, use more energy, and raise the risk of scalding. By lowering the temperature to 120°F, you not only save on energy bills but also reduce wear on the system. Many water heaters come with an adjustable thermostat, so make sure it’s set to the optimal temperature.

4. Insulate the Tank and Pipes

Insulating your water heater tank and the first few feet of hot water pipes can prevent heat loss, making the system more energy-efficient and reducing the stress on the heating elements. This is especially useful in colder climates, where heat loss can be significant. Insulating the pipes also helps reduce the risk of freezing in winter, particularly in unheated areas like basements or attics.

5. Perform Regular Inspections

Conduct regular visual inspections of your water heater to catch issues before they become serious problems. Look for signs of leaks, rust, or water damage around the tank and the surrounding area. Additionally, check for unusual noises, such as popping or rumbling sounds, which could indicate sediment buildup or overheating. If you notice any issues, schedule a professional inspection right away.

6. Install a Water Softener (for Hard Water Areas)

Hard water, which is high in minerals like calcium and magnesium, can significantly shorten the life of your water heater. If you live in an area with hard water, consider installing a water softener. A water softener will reduce mineral buildup, preventing sediment accumulation inside the tank, which helps maintain the efficiency of your water heater and reduces the likelihood of costly repairs.

7. Maintain Proper Water Pressure

High water pressure can put additional strain on your water heater, leading to leaks, damaged seals, and other problems. A pressure-reducing valve can help regulate the pressure entering your water heater, preventing excessive stress on the tank and extending its lifespan. Ideal home water pressure should be between 40-60 psi.

8. Avoid Overusing the Water Heater

Be mindful of how much hot water your household consumes. Excessive use of hot water—such as multiple long showers in a row, using hot water for laundry or cleaning frequently, or running appliances that consume large amounts of hot water—can wear down your water heater more quickly. Consider installing low-flow showerheads and faucets to reduce hot water usage without sacrificing comfort.

9. Minimize Water Heater Cycle Time

The more frequently your water heater cycles on and off, the more wear it endures. Try to stagger heavy water use (like showers, laundry, and dishwashing) to prevent the heater from running continuously. If your household has high water usage, consider upgrading to a larger or more energy-efficient model to avoid overloading the system.

10. Seal Off Any Gaps Around the Heater

Ensure that the area around the water heater is properly sealed and insulated. Drafts or cold air entering the space around the heater can cause it to work harder to maintain water temperature. Similarly, make sure the space around the unit is well-ventilated, especially for gas water heaters, to prevent the buildup of harmful gases like carbon monoxide.

11. Use a Timer or Smart Controls

For those who don’t need hot water 24/7, installing a timer or smart control system can help reduce unnecessary energy consumption. These systems allow you to turn the heater off during periods of inactivity, such as at night or when you’re away from home, and have it back on when needed.

12. Professional Annual Maintenance

Schedule annual professional maintenance for your water heater. A certified technician can perform a thorough inspection, clean out the system, check for leaks, test the pressure relief valve, and inspect the heating elements. Annual servicing can catch small issues before they become big problems and ensure that your water heater is functioning at its best.

13. Replace Old or Worn Components

As your water heater ages, certain parts (such as the heating elements or the thermostat) may begin to degrade. Replacing worn-out components before they break down completely can extend the overall life of the unit. If you notice that the water heater isn’t operating as efficiently as it once did, it may be worth having these parts replaced rather than waiting for a total failure.

By following these tips, you can significantly extend the life of your water heater, improve its efficiency, and avoid the cost and hassle of premature replacement. Regular maintenance and careful usage are key to ensuring that your water heater operates smoothly for many years.

If your water heater is leaking, it’s important to act quickly to prevent further damage, as well as to determine whether the leak is repairable or if you need to replace the unit. Here’s a step-by-step guide on what to do if you notice a leak:

1. Turn Off the Power and Water Supply

The first and most important step is to turn off the power supply to the water heater to avoid any electrical hazards (especially if it’s an electric water heater). If you have a gas water heater, turn the gas supply off at the shutoff valve.

  • For Electric Water Heaters: Turn off the power at the circuit breaker.
  • For Gas Water Heaters: Turn off the gas supply at the valve near the unit.
  • Turn Off the Water Supply: Shut off the main water supply to the heater using the cold water shut-off valve, which is typically located above the tank (on the inlet side).

2. Identify the Source of the Leak

Before you take further action, try to locate where the leak is coming from. There are several possible sources of leaks:

  • Tank Leaks: If the tank itself is leaking, especially at the bottom, this could indicate severe internal corrosion, and the tank might need to be replaced. If it’s rusting through, a new water heater will likely be required.

  • Connections or Valves: Leaks may also occur at the water inlet or outlet connections (where the pipes are attached to the tank), the temperature and pressure relief valve, or the drain valve. These types of leaks are often easier to fix and may involve tightening connections or replacing faulty parts.

  • Pressure Relief Valve Leaks: If the temperature and pressure relief valve is leaking, this could indicate that the tank is overheating or that there is excessive water pressure inside. A leaking valve could signal an underlying problem that needs to be addressed immediately, such as reducing the water heater’s temperature or installing a pressure-reducing valve.

3. Inspect for Corrosion or Mineral Build-up

Corrosion can cause water heaters to leak, particularly in older models. If you notice significant rust or corrosion around the tank or the fittings, the damage may be too extensive to repair, and you may need to replace the water heater. Additionally, mineral buildup (especially in areas with hard water) can cause leaks around valves and connections.

4. Drain the Tank (if Necessary)

If the leak is severe or you need to replace the water heater, you’ll want to drain the tank to prevent further water damage. Follow these steps to drain the water heater safely:

  • Attach a garden hose to the drain valve at the bottom of the tank.
  • Place the other end of the hose in a floor drain or an outdoor area.
  • Open the drain valve and allow the water to flow out. You may want to open the pressure relief valve or a hot water faucet in the home to help release pressure and speed up the draining process.

5. Call a Professional

  • Minor Leaks: If the leak is coming from a pipe connection or a valve, it may be repairable. Tightening the fittings or replacing worn-out parts (such as the temperature/pressure relief valve, drain valve, or inlet/outlet connections) can often solve the issue. If you’re comfortable with plumbing repairs, you might be able to handle this yourself, but if you’re unsure, it’s best to call a plumber.

  • Major Leaks: If the leak is coming from the tank itself (typically indicated by water at the base of the unit or rust around the tank), the water heater likely has a serious internal issue (such as corrosion or a crack) that can’t be repaired. In this case, the water heater will need to be replaced. Call a professional plumber or water heater technician to assess the situation and determine the next steps.

6. Check for Overheating or Pressure Issues

If the leak is coming from the temperature and pressure relief valve (TPR valve), this could be an indication that the water heater is either too hot or the water pressure inside the tank is too high. This can be dangerous, so it’s important to check the following:

  • Set the thermostat to 120°F (49°C) to avoid overheating.
  • Check the water pressure. High water pressure can lead to leaks and damage. If you suspect high pressure, you may need to install a pressure-reducing valve to regulate it.

7. Prevent Future Leaks

Once you’ve resolved the immediate issue, consider taking steps to prevent future leaks:

  • Install a water softener if you have hard water to prevent mineral buildup inside the tank.
  • Flush the tank regularly to remove sediment buildup that could cause overheating or damage.
  • Inspect the anode rod annually to prevent tank corrosion.
  • Perform routine maintenance and call a professional for an annual inspection to catch any issues before they lead to leaks or other problems.

8. Consider Replacement

If the leak is from the tank and cannot be repaired, or if the unit is over 10-12 years old and experiencing other problems, it’s probably time to replace the water heater. When replacing the unit, consider upgrading to a more energy-efficient model, such as a tankless water heater or a high-efficiency tank model to reduce the risk of future leaks and improve overall performance.

Conclusion

If your water heater is leaking, it’s essential to act quickly to avoid water damage and to determine whether the leak can be repaired or if the unit needs to be replaced. In many cases, leaks can be fixed with minor repairs like tightening connections or replacing valves. However, if the tank itself is leaking due to corrosion or cracks, replacement will likely be necessary. Regular maintenance and inspections can help prevent leaks from occurring in the future. If in doubt, always call a professional to handle complex or hazardous issues.

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Contact Details

Address:
P.O. Box 27191, Houston TX 77027

Phone No:
(713) 439-2466
info@hexagonusa.com

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